Fees

Full details of the fees we charge are available from your solicitor. In addition, general information on our fees and on access to public funding is available on our Fees page. An overview of the current provisions for legal aid is available here www.gov.uk/legal-aid/overview

We are able to take payment by cash, cheque, bank transfer, debit or credit card. Please ask your solicitor for more information.

The areas of law we cover

FMW Law specialises in family and criminal law. In the area of family law, we cover:

• Children law
• Matrimonial law, including divorce, prenuptial agreements and cohabitation

In the area of criminal law, we cover:

• 24-hour on-call emergency support on arrest
• General crime
• Serious and complex crime
• Motoring and traffic offences
• Financial crime and fraud
• Youth crime

Please contact us if you require more information on the areas of law we cover.

Swearing oaths and certifying documents

We do not swear/witness or notarise Wills, Leases, Contracts, Powers of Attorney, Land Registry Transfers or Conveyancing Documents.

Visiting FMW Law offices

We are now at 30-38 Hammersmith Broadway, next door to the London Underground Station for the Circle and Hammersmith & City lines and directly opposite Broadway Shopping Centre.

The nearest parking is at the King’s Mall Shopping Centre.

If you are visiting our offices with children, we ask that you do not leave children unaccompanied in our reception area.

Complaints Handling

We aim to deal with any complaints promptly, fairly, openly and effectively.

Our definition of a complaint is:
“any written or verbal expression of dissatisfaction referred to any person in our organisation by a client”.

A complaint can be identified through a letter, telephone call, email, and fax; or in the course of a face-to-face conversation.

A complaint may involve:

• dissatisfaction with the handling of a case;
• disappointment with an alleged lack of communication;
• frustration with an alleged lack of case progress;
• an allegation of discrimination; or
• dissatisfaction with the outcome of the case.

However, issues of a very minor nature, for example, not returning a non-urgent telephone call until the following day will not be recorded as a complaint.

It is the policy of the firm that:

• every complaint made by a client is reported and recorded centrally;
• every complaint received is responded to appropriately; and
• the cause of the problem is identified, appropriate redress is offered, and unsatisfactory procedures are corrected.

We inform clients in writing at the outset of their matter of their right to complain and how complaints can be made. We also advise them of their right to complain to the Legal Ombudsman, the time frame for doing so and full details of how to contact the Legal Ombudsman.

When a client makes a complaint, it is handled in accordance with our complaints-handling procedure.

On receipt of a complaint, we send the client our standard letter which sets out our complaints-handling procedure, outlining the relevant stages and timescales. Where appropriate, we ensure that our procedure is tailored in response to the needs of our individual clients, especially those who are vulnerable.

We allow a maximum of eight weeks to consider the complaint. If for any reason, we are unable to resolve the problem within that timeframe, where the complaint has not been settled or dealt with to a client’s satisfaction, we advise the client again in writing of their right to pass the complaint to the Legal Ombudsman, the time frame for doing so and full details of how to contact the Legal Ombudsman.